CAG Finds Gaps In Passenger Amenities At Major Railway Stations

The Comptroller and Auditor General (CAG) has identified significant gaps in basic passenger amenities at major railway stations across India.

The CAG report, which examined facilities at stations from 2019-20 to 2023-24, found that over 89% of surveyed stations were deficient in providing basic amenities such as drinking water, toilets, seating, and electronic train indicator boards.

The audit found that 12 stations, including Chhatrapati Shivaji Maharaj Terminus (CSMT), Mumbai Central, Howrah, Sealdah, and New Delhi, had a shortage of drinking water taps. Fans and water coolers were also found to be deficient at several stations, including Patna Junction, Howrah, Sealdah, and Mumbai Central.

The report also highlighted deficiencies in seating arrangements, urinals, and latrines at several major terminals, including CSMT, Howrah, Sealdah, and Ahmedabad.

The CAG's findings raise concerns about the maintenance and monitoring of basic amenities at premier stations, which handle large numbers of passengers. The report noted that despite detailed norms and timelines prescribed by the Railway Board, basic facilities remain inadequate at many stations.

However, the report did find that 18 selected stations met the mark in seven basic facilities, including waiting halls and platforms.

The CAG's report is significant, as it highlights the need for improved maintenance and monitoring of basic amenities at railway stations. The findings are particularly concerning, given that several of the stations flagged by the CAG are major terminals that handle large numbers of passengers.

The report's findings are a cause for concern, as basic amenities such as drinking water, toilets, and seating are fundamental requirements for passengers. The CAG's report suggests that there are gaps in the maintenance and monitoring of these amenities, which need to be addressed.

In conclusion, the CAG's report highlights the need for improved maintenance and monitoring of basic amenities at railway stations. The findings are a cause for concern, and it is essential that the Railway Board takes steps to address the deficiencies identified by the CAG.

The report's findings have significant implications for passengers, who rely on these amenities for a comfortable and safe journey. It is essential that the Railway Board takes steps to improve the maintenance and monitoring of basic amenities at railway stations, particularly at major terminals.

Overall, the CAG's report is a wake-up call for the Railway Board to improve the maintenance and monitoring of basic amenities at railway stations. It is essential that the Board takes steps to address the deficiencies identified by the CAG, to ensure that passengers have access to basic amenities such as drinking water, toilets, and seating.