Sangli Tops Maharashtra's Dial 112 Response Time

Pune city police have ranked 29th in Maharashtra's Dial 112 emergency response rankings, with an average response time of 7 minutes and 10 seconds. The rankings, based on data from July 1 to July 31, 2026, were released as part of the Emergency Response Support System (ERSS) performance report.

Sangli police recorded the fastest average response time of 4 minutes and 11 seconds, followed closely by Kolhapur with 4 minutes and 15 seconds, and Satara with 4 minutes and 27 seconds.

The Dial 112 Emergency Response Support System was introduced in September 2021 to provide a single emergency helpline for citizens, offering quick police assistance during incidents such as crimes, road accidents, and domestic violence.

Assistant Commissioner of Police Vivek Pawar, who heads the Dial 112 unit in Pune, said the department has made steady progress in reducing its response time, which has come down from nearly 12 minutes to just over seven minutes due to better coordination.

Pawar explained that earlier, it took two to three minutes for calls to be transferred from the central control room to police stations, but following directions from the Police Commissioner, that process now takes only 30 to 40 seconds.

Pune police now send the nearest available field marshal to the caller's location without waiting for police station jurisdiction, allowing officers to reach the spot more quickly.

Among nearby police units, Pimpri-Chinchwad police secured the sixth position with an average response time of 5 minutes and 8 seconds, while Pune Rural Police ranked 11th with an average response time of 5 minutes and 48 seconds.

Police officials said the monthly rankings help measure the efficiency of emergency response teams and identify areas where response time can be improved further.

The city police received 23,887 emergency calls in July, out of which 23,551 cases were closed. A total of 22,268 calls were assigned to field marshals through the wireless communication network.

The improvement in response time is expected to help Pune perform better in future rankings.

The rankings highlight the need for continued improvement in emergency response times, and the efforts of the police department to achieve this goal.

In the context of Maharashtra's emergency response system, the rankings provide a valuable insight into the efficiency of different police units and their ability to respond quickly to emergency situations.

The Dial 112 system has been instrumental in providing citizens with a single emergency helpline, and the police department's efforts to improve response times are crucial in ensuring the safety and security of the public.

Overall, the rankings serve as a reminder of the importance of efficient emergency response systems and the need for continued improvement in this area.