Flipkart, Amazon Top E-Commerce Complaints List

The government has released a list of the top e-commerce platforms with the highest number of consumer complaints in 2025.

According to the data, Flipkart, Amazon, and Meesho are among the top ten companies with the most complaints filed against them on the National Consumer Helpline (NCH).

The Union Minister of State for Consumer Affairs, BL Verma, informed Parliament that Flipkart had the maximum complaints at 1.33 lakh, followed by Amazon with 91,248 complaints, and Meesho with 29,284 complaints.

Other companies on the list include Myntra, Netmeds, Zepto, Blinkit, Naaptol, VLE Bazaar, and Nykaa.

The Central Consumer Protection Authority (CCPA) has imposed penalties of about Rs 1,12,01,500 on 47 e-commerce platforms.

The NCH has also facilitated refunds of over Rs 91 crore to consumers between April 25, 2025, and June 30, 2026, with more than Rs 63 crore pertaining to grievances in the e-commerce sector.

The NCH received a total of 5.11 lakh complaints related to quick commerce in 2025, all of which were disposed of.

The major complaint categories included non-delivery of products, delivery of the wrong product, and denial of replacement or refund as per policy.

The NCH is a single-window grievance redressal platform that allows consumers to lodge complaints in 17 languages through various channels, including a toll-free number, WhatsApp, SMS, email, and a web portal.

As many as 1,853 companies have partnered with the NCH under its 'Convergence' programme to respond directly to complaints and update consumers on redressal status.

The Consumer Protection (E-Commerce) Rules, 2020, were notified by the Department of Consumer Affairs to check unfair trade practices and safeguard consumer rights.

The government's report highlights the need for e-commerce companies to improve their services and ensure consumer satisfaction.

The high number of complaints against Flipkart and Amazon suggests that these companies need to take steps to address consumer grievances and provide better services.

In conclusion, the government's report on e-commerce complaints is a wake-up call for companies to improve their services and prioritize consumer satisfaction.

The NCH's efforts to facilitate refunds and resolve consumer grievances are a step in the right direction, and companies must work together with the government to ensure that consumer rights are protected.