Raja Bhoj Airport Tops Customer Satisfaction Survey

Raja Bhoj Airport in Bhopal, Madhya Pradesh, has achieved a significant milestone by securing the top position in the Airports Authority of India's (AAI) Customer Satisfaction Survey (CSS) Round-I 2026. The airport scored an impressive 4.96 out of 5, ranking first among all AAI airports handling an annual passenger traffic of 1.5 million or more.

The survey, conducted from January to June 2026, assessed various parameters such as cleanliness, terminal facilities, security arrangements, passenger amenities, wayfinding signage, staff behaviour, ease of movement, and the overall travel experience. The airport's high score reflects the coordinated efforts of all stakeholders and its passenger-centric approach.

This is not the first time Raja Bhoj Airport has topped the Customer Satisfaction Survey. It had earlier achieved the top position in 2023 and ranked first overall among 58 AAI airports in 2025. The airport's consistent performance is a testament to its commitment to providing a high-quality travel experience to its passengers.

To further enhance passenger safety and convenience, the airport has recently commissioned a Category-II Instrument Landing System (CAT-II ILS). This system enables flight operations even when the Runway Visual Range (RVR) drops to 350 metres, improving flight regularity and safety, particularly during fog and adverse weather conditions.

Several infrastructure projects are also underway to strengthen passenger facilities and operational capacity. These include a new domestic arrival hall on the lower ground floor, a parallel taxi track, and rapid exit taxiways. These developments are expected to further improve the travel experience for passengers at Raja Bhoj Airport.

The airport's focus on passenger satisfaction and safety is evident in its efforts to provide a comfortable and convenient travel experience. The recent commissioning of the CAT-II ILS and the ongoing infrastructure projects demonstrate the airport's commitment to staying ahead of the curve and providing world-class facilities to its passengers.

The Airports Authority of India's Customer Satisfaction Survey is a significant benchmark for airports in India, and Raja Bhoj Airport's top ranking is a notable achievement. The airport's performance is a reflection of the hard work and dedication of its staff and stakeholders, who have worked together to provide a high-quality travel experience to passengers.

In conclusion, Raja Bhoj Airport's top ranking in the AAI Customer Satisfaction Survey is a significant achievement that reflects the airport's commitment to passenger satisfaction and safety. The airport's ongoing efforts to enhance its facilities and services are expected to further improve the travel experience for passengers, cementing its position as one of the top airports in India.

The achievement of Raja Bhoj Airport has significant implications for the aviation industry in India, highlighting the importance of passenger satisfaction and safety in the overall travel experience. As the airport continues to grow and develop, it is likely to set a benchmark for other airports in the country, driving improvements in the quality of services and facilities provided to passengers.

The ranking of Raja Bhoj Airport is also a matter of pride for the city of Bhopal and the state of Madhya Pradesh, showcasing the region's commitment to providing high-quality infrastructure and services to its citizens and visitors. The airport's achievement is a testament to the region's growth and development, and its potential to become a major hub for aviation in India.

Overall, the top ranking of Raja Bhoj Airport in the AAI Customer Satisfaction Survey is a significant achievement that reflects the airport's commitment to passenger satisfaction and safety. The airport's ongoing efforts to enhance its facilities and services are expected to further improve the travel experience for passengers, driving growth and development in the aviation industry in India.