Railways Mandate Full Bedroll Kits For RAC Passengers In AC Coaches

The Railway Board has directed all zonal railways to provide a complete bedroll kit to every RAC passenger travelling in AC classes, except AC Chair Car. This move comes after complaints that RAC passengers were either not being provided bedrolls or were given incomplete kits during their journey.

The directive makes it clear that RAC passengers are entitled to the same onboard linen facilities as confirmed passengers. Every RAC passenger in eligible AC coaches must receive a full bedroll kit comprising a bedsheet, blanket, pillow and other standard linen.

The Railway Board has instructed all concerned officials to ensure strict implementation of the order. Central Railway has instructed all onboard staff, including Travelling Ticket Examiners (TTEs) and housekeeping personnel, to ensure immediate compliance.

The instructions are aimed at maintaining uniform passenger service standards across all zonal railways and eliminating complaints related to the non-availability of bedrolls for RAC passengers. This move is expected to benefit thousands of passengers who travel daily on RAC tickets in AC coaches, particularly during peak travel seasons when confirmed berths are limited.

Until now, many RAC passengers had complained of receiving only partial linen or no bedroll at all despite travelling in AC classes. The latest directive seeks to remove this ambiguity and ensure equal treatment for all eligible passengers.

Railways have also advised passengers who do not receive the prescribed bedroll kit during their journey to immediately contact the onboard TTE or lodge a complaint through the RailMadad Helpline (139) so that the issue can be addressed promptly.

The Railway Board has asked all zonal railways to ensure strict adherence to the directive with immediate effect. This move is a significant step towards improving the travel experience of RAC passengers in AC coaches.

The decision to provide full bedroll kits to RAC passengers is a result of the Railway Board's efforts to address the concerns of passengers and improve the overall quality of service. It is expected to have a positive impact on the travel experience of thousands of passengers who use the railways every day.

In recent years, the railways have taken several steps to improve the travel experience of passengers, including the introduction of new trains and the upgrade of existing infrastructure. The provision of full bedroll kits to RAC passengers is another step in this direction.

Overall, the move to provide full bedroll kits to RAC passengers in AC coaches is a welcome step that is expected to benefit thousands of passengers. It is a significant improvement in the travel experience of RAC passengers and is likely to have a positive impact on the overall quality of service provided by the railways.

The railways have also emphasized the importance of passenger feedback in improving the quality of service. Passengers who have any complaints or suggestions are encouraged to contact the railways through the RailMadad Helpline or other channels.

In conclusion, the decision to provide full bedroll kits to RAC passengers in AC coaches is a significant step towards improving the travel experience of passengers. It is expected to have a positive impact on the overall quality of service provided by the railways and is a welcome step for thousands of passengers who use the railways every day.