Central Railway Rejects Claim Of TC Pushing Passenger Off Train

A complaint filed by a Mumbai suburban commuter alleging that a ticket checker kicked a ticketless passenger off a moving local train at Masjid Bunder station has been rejected by Central Railway after a preliminary inquiry.

The incident was reported to have taken place on July 25 at around 9:30 am on Platform No. 4 of Masjid Bunder station. The commuter, Sachin Kumar Maurya, claimed that a ticketless passenger who could not pay the penalty boarded a CST-bound slow local train, following which the ticket checker allegedly kicked him while the train was moving, causing him to fall onto the tracks.

Maurya further alleged that the railway employee made an insensitive remark after the incident. He claimed he immediately informed the Railway Helpline and requested preservation of CCTV footage, call records, and other electronic evidence. The complaint also sought identification of the concerned ticket checker, a departmental inquiry, and criminal action if the allegations were established.

The Central Railway identified the concerned employee as Vikas Deep Kukreti, HTC, who denied the allegations. According to the railway, the suspected ticketless passenger noticed the ticket checker and jumped from the opposite side of the compartment onto the railway track on his own, after which the staff member also got down from the train.

The complainant was contacted during the inquiry and reiterated his version of events. Railway officials said CCTV footage available with RPF/Byculla was examined. While the footage shows the ticket checker entering the compartment, it does not capture any assault or use of physical force.

The report also noted that the staff member deboarded the train within four to five seconds, making it unlikely that he could have entered the coach, assaulted the passenger, and got off the train within such a short span. Based on the available footage, Central Railway said no substantial evidence supporting the allegation was found.

The matter raises concerns over passenger safety and the importance of investigating serious allegations through verifiable evidence. The incident highlights the need for railway authorities to ensure the safety and security of passengers, while also emphasizing the importance of thorough investigations into allegations of misconduct.

The use of CCTV footage and other electronic evidence has become a crucial tool in investigating such incidents, and railway authorities must ensure that such evidence is preserved and examined thoroughly. The incident also underscores the need for railway employees to be trained in handling sensitive situations and to maintain a high level of professionalism in their interactions with passengers.

In conclusion, the rejection of the complaint by Central Railway highlights the importance of verifying allegations through evidence-based investigations. While the incident may not have resulted in any wrongdoing by the ticket checker, it serves as a reminder of the need for continued vigilance and improvement in passenger safety and security.

The railway authorities must continue to work towards creating a safe and secure environment for passengers, and incidents like this must be thoroughly investigated to ensure that the truth is established and justice is served.

The commuter's complaint, although rejected, has brought attention to the importance of passenger safety and the need for railway authorities to take allegations of misconduct seriously. The incident will likely be monitored closely by passenger advocacy groups and railway authorities to ensure that such incidents are prevented in the future.

The Central Railway's decision to reject the complaint is based on the available evidence, and the railway authorities must continue to prioritize passenger safety and security. The incident is a reminder that railway authorities must be proactive in preventing such incidents and ensuring that passengers feel safe and secure while traveling on the railways.

The rejection of the complaint also highlights the need for passengers to be aware of their surroundings and to report any incidents of misconduct to the railway authorities. By working together, passengers and railway authorities can create a safer and more secure environment for everyone.

In the end, the incident serves as a reminder of the importance of verifying allegations through evidence-based investigations and the need for continued vigilance and improvement in passenger safety and security.